Frequently Asked Questions

Each product page lists the current pack size, serving information and directions available from the manufacturer label. Always follow the instructions on the product you receive if its label differs.

Use the product consistently according to its label and pay attention to how it fits your routine. There is no single timeline that applies to everyone. Each product page links to relevant research so you can see the duration and outcomes that researchers studied.

Activate the kit, collect a small finger-prick dried-blood sample at home and return it using the enclosed instructions. Allow approximately 3–4 weeks for laboratory processing after the sample arrives. International prepaid return labels expire 90 days after issue.

NOVOS Core and Boost are complementary products with different ingredients. For a more complete NOVOS supplement routine, take Boost together with Core: Core provides the 12-active formula, while Boost adds NMN. When adding Vital, Bar or other supplements, compare the complete ingredient lists to identify overlap. Follow each label and ask a qualified health professional if you take medication or manage a health condition.

Follow the storage instructions printed on the supplied pack. Unless the label says otherwise, keep products sealed in a cool, dry place and check the best-before date.

We start with what researchers found, then show whether the source studied a complete product, an individual ingredient, a group of people, a laboratory model or a regulatory question. The Science page links directly to every source and explains the study details.

We can provide label and order information, but not individual medical advice. If you experience an adverse effect, stop use and contact a qualified health professional.

Ask your doctor, pharmacist or another qualified health professional before using a supplement while pregnant or breastfeeding.

Ingredients may interact with medicines or be unsuitable for some conditions. Review the full ingredient list and ask your doctor or pharmacist before purchase.

Dietary status is product-specific. NOVOS Bar is vegetarian, not vegan, because it contains honey. NOVOS Vital contains soy. Check the product page and the supplied label for the current formulation.

Each product page highlights the known allergen information available for that product. Always confirm the exact flavour or batch on the supplied label. NOVOS Bar facility warnings vary by flavour, and NOVOS Vital contains soy.

TruDiagnostic processes genetic, epigenetic and health-related data in the United States. Review TruDiagnostic’s privacy policy before purchase. Do not send test results through our contact form.

Orders are normally processed in 1–3 business days. Estimated delivery is 5–12 business days. Tracking is sent when available after dispatch.

Standard shipping is 49 SEK within Sweden and 299 SEK to all other EU countries. We do not advertise worldwide or express shipping. The checkout confirms the exact rate for your address.

The standard withdrawal period is 14 days, subject to the conditions and product-specific exclusions in our refund policy. Contact us before returning an item. Do not open a sealed product if you may need to return it.

NOVOS Core, Boost and Vital currently offer a recurring monthly plan with 10% off, a six-month prepaid plan with 10% off and free shipping, and a twelve-month prepaid plan with 15% off and free shipping. Prepaid plans are charged up front and renew under the plan terms. NOVOS Bar has no subscription; buying three or more packs receives 10% off and ordinary shipping applies. Checkout shows the final total and terms.

When the carrier provides tracking, we send the tracking link after dispatch. Processing time comes before the carrier’s delivery estimate.

The payment methods currently available for your market and device are shown at checkout. We do not list a method here unless it is enabled in the store.